Cancellation - RISE Interpreting

CANCEL or MODIFY A REQUEST

Cancellations and modifications are processed during business hours only: Monday–Friday, 7:00 AM–4:00 PM PT, excluding holidays. Submissions made outside of business hours will be acknowledged and processed the following business day.

To best prepare for your upcoming service, modifications require a minimum notice of 5 business days. If your service takes place in under 5 business days, please cancel and reschedule.

Make a Selection(Required)

Cancel

Modify

Reference Type(Required)

Booking #

Job #

Reference: Booking or Job #(Required)

Need help? Where can I find my Reference Number?

Customer Information

Customer Organization / Name(Required)

Department

Name(Required)

First Last

Role / Title(Required)

Email(Required)

Phone(Required)

Email notice An email confirming your submission will be sent to you. The standard cancellation notice will only be sent to the requester on file.

Scope of Cancellation

Number of Service Providers to Cancel

All requested service providers

Part of the requested team

How many service provider slots should be cancelled?

Scope(Required)

Entire booking (all dates/times)

Specific date(s) only

Cancel all remaining dates from a specific date forward (for recurring)

Date to Cancel

MM slash DD slash YYYY

Start Time to Cancel

Hours

Minutes

AM/PM

Are you sure you want to cancel ALL dates/times under this booking from today forward?(Required)

Yes, cancel ALL remaining sessions under this booking

Specific date(s) only(Required)

Date to Cancel

Start Time

End Time

Would you like to reschedule?(Required)

Yes

Preferred New Date(Required)

MM slash DD slash YYYY

Preferred Start Time(Required)

Hours

Minutes

AM/PM

Preferred End Time(Required)

Hours

Minutes

AM/PM

Are all the key details the same?

Location

Yes

New Location:

Street Address Building/Room City ZIP / Postal Code

Consumers

Yes

New Consumers:

First Name

Last Name

Situation

Yes

New Situation:

Additional Rescheduling Notes

Please include any flexibility, alternate date/time options, or details RISE should know when reviewing this reschedule request.

Reschedule requests are subject to availability and are not confirmed until reviewed by RISE. Cancellation policies may still apply to the original appointment.

Details / Notes

Scope of Modification

All modification requests are subject to availability and may incur supplemental charges. RISE will evaluate each submission and, upon approval, send a confirmation email to the requester on file. For detailed information regarding policies and the fee schedule, please review your RISE Service Agreement.

Changing essential assignment details; including time, location, situation, consumer, or service type - may mean the initially assigned Service Providers are no longer available or appropriate. In such cases, we will seek to secure alternative, qualified personnel to fulfill the request.

Modification Type(Required)

Date

Time

Location

Service Type (Video or On-Site)

Other

Original Scheduled Date(Required)

MM slash DD slash YYYY

Original Scheduled Start Time(Required)

Hours

Minutes

AM/PM

Date change policy Date changes are available only when requested at least 72 hours in advance (excluding weekends).

New Scheduled Date(Required)

MM slash DD slash YYYY

New Scheduled Start Time(Required)

Hours

Minutes

AM/PM

New Scheduled End Time(Required)

Hours

Minutes

AM/PM

New Service Type(Required)

On-Site

VRI

New Address(Required)

Street Address Building / Room City ZIP Code

Virtual Information(Required)

Link

Meeting ID

Passcode

What date(s)/time(s) should this modification apply to?(Required)

Entire booking / all scheduled dates

Specific date(s) only

All remaining dates beginning with a specific date

Modification Confirmation(Required)

Apply this modification to ALL remaining dates & times under this booking.

Specific date(s) only(Required)

Date to Modify

Original Start Time

Original End Time

Requested Start Time

Requested End Time

First Date Affected(Required)

MM slash DD slash YYYY

Original Start Time(Required)

Hours

Minutes

AM/PM

Original End Time(Required)

Hours

Minutes

AM/PM

Requested Start Time(Required)

Hours

Minutes

AM/PM

Requested End Time(Required)

Hours

Minutes

AM/PM

Other Modification Type(Required)

Additional Details / Notes

Policies

Cancellation (General)

Jobs (individual sessions) canceled less than 48 hours in advance, excluding weekends and holidays, will be billed for the entire time reserved, including planned travel time if applicable, per Service Provider. Minimums apply.

Example: To avoid charges, services scheduled for a Monday at 8:00 AM must be canceled prior to 8:00 AM the preceding Thursday.

Business Hours

Cancellations are processed Monday–Friday, 7:00 AM–4:00 PM PT, excluding holidays. Submissions made after-hours are processed the next business day.

Acknowledgement(Required)

I am an authorized customer representative and I acknowledge the policies listed above.

Where can I find my Booking Number?

Your Booking Number can be found in your service confirmation email or related scheduling communication.

Example showing where to locate the booking number

Back to Booking Number

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