2.1 Identify Access Needs Early

• Add an accessibility question during ticket purchase (e.g., “Do you need ASL interpretation or other accommodations?”).
• Maintain a simple process for requesting ASL interpreters, including deadlines for requests (commonly 2–3 weeks prior).
• Provide clear information about accessible services on the venue’s website.

2.2 Arrange for Qualified Interpreters

• Contract certified ASL interpreters with experience in performing arts.
• Ensure interpreters have access to:
  
  • Scripts, lyrics, and program notes
  • Audio recordings (if applicable)
  • Rehearsal videos or run-throughs
    

If multiple interpreters or teams are engaged, designate an interpreter coordinator, or request one through RISE.

2.3 Coordinate with Production Staff

• Schedule interpreter rehearsals or practice sessions with stage managers.
• Confirm cue sheets so interpreters can sync with lighting, music, and staging.
• Discuss sightline considerations, interpreter lighting, and stage placement.

3.1 Interpreter Positioning

• Interpreters should be:
  • Well-lit (but not blinded by spotlight)
  • Visible from reserved Deaf seating sections
  • Stationed where they can see actors, screens, and cues
    

Use consistent, even front lighting; avoid color washes that reduce visibility.

3.2 Seating Arrangements

• Reserve seating areas providing:
  • Direct line of sight to both interpreters and the stage
  • Minimal obstructions (balconies, railings, columns)
• Mark accessible seating on the box office system and notify ushers in advance.

3.3 Assistive Listening Options

Even if ASL interpretation is offered, some Deaf/hard-of-hearing patrons may prefer:

• Assistive listening devices (ALDs)
• FM or induction loop systems
• Captioning (open or closed)

Have staff trained to distribute and troubleshoot equipment.

4.1 Staff Training Essentials

All ushers, box office staff, and volunteers should know:

• Basic communication tips:
  
  • Face the person directly
  • Speak clearly at a normal pace
  • Avoid covering your mouth
  • Use gestures or writing if needed
• How to guide patrons to ASL-interpreted seating
• Proper etiquette around interpreters:
  • Interpreters are not “performers”—they work to provide access
  • Interpreters should not be redirected, moved, or put on the spot

4.2 Signage and Programs

• Clearly display signs indicating the ASL-interpreted performance.
  

If possible, provide visual announcements in the lobby or pre-show screens.

5.1 Best Practices

• Provide all materials early, in accessible digital formats.
• Offer a private greenroom or preparation space.
• Check in with interpreters pre-show for any last-minute adjustments.

5.2 Interpreter Teams

For longer or more complex productions:

• Use team interpreting, where two interpreters switch roles every 20–30 minutes.
  

Have clear plans for transitions to ensure smooth delivery.

5.3 Technical Considerations

• Avoid placing interpreters in shadows or flashing lights.
• Coordinate with sound and lighting crews to maintain consistent visibility.
• If filming or live-streaming:
  • Ensure interpreters remain in frame
  • Use picture-in-picture options when appropriate

6.1 Visual Alerts

• Provide visual alternatives for announcements normally delivered over audio (e.g., house open, late seating, emergency instructions).
• Present emergency information via:
  • Digital screens
    
  • Flashing lights
    
  • Instructions from staff trained to gesture clearly

6.2 Flexible Seating for Interpreters

Ensure interpreters can see:

• The full width of the stage
• Cue lights
• Projection screens or surtitles
  
• Critical entrances/exits

7.1 Feedback Collection

Invite Deaf patrons to share their experience:

• Quick survey with visual formatting
• QR codes linking to accessible forms
• Ask about visibility, interpreter quality, and overall experience

7.2 Debrief with Interpreters

Discuss:

• What worked well
  
• What challenges occurred
  
• Improvements for future shows

7.3 Accessibility Reporting

Document each ASL-interpreted event:

• Seating configuration
• Interpreter team used
• Patron feedback
• Technical notes
  Use this record to improve processes and build institutional knowledge.

8.1 Marketing Accessible Performances

• Promote ASL-interpreted shows with:
  • ASL video announcements
  • Social media posts using #ASLinterpreted or #DeafAccessible
  • Clearly labeled events on the venue website

8.2 Community Engagement

• Partner with local Deaf organizations and schools.
• Host “Deaf Nights” or talkbacks with interpreters.
• Offer ASL tours for backstage or lobby exhibitions.

Accessibility Standards

• ADA Title III Accessibility Guidelines
• Web Content Accessibility Guidelines (WCAG) for online content
  

Deaf Culture and ASL Learning

• National Association of the Deaf (NAD)
• Local Deaf community centers
• Gallaudet University online ASL resources

• If Deaf patrons cancel their attendance, the venue should also cancel the ASL interpreters immediately.
• If interpreters are not canceled with sufficient notice, they will bill for the full show.
• Communicate all changes promptly to the RISE Interpreting team.
• Provide as much notice as possible to avoid unnecessary charges.