FAQ’s - Businesses

Why is my business required to provide an interpreter?

Federal laws, including The Americans with Disabilities Act, generally require places of public accommodation (Government organizations and most businesses) to provide auxiliary aids and services (i.e. TDD, ASL interpreters, etc.) for “effective communication.” The Deaf/HH person should be consulted to determine the most effective form of communication.

Can the Deaf person bring their own interpreter?

Deaf people may bring their own interpreter but it is not required nor recommended. Family members or friends are not professionally trained or certified and can easily misinterpret or omit important information due to limited proficiency and emotional involvement. Minors should not be used as interpreters.

Can the Deaf person just read lips?

Lip-reading is NOT an automatic skill that all Deaf/Hard of Hearing people have. In fact, only 30-40% of the English language is visible on the mouth. This leaves a large amount of information left to guesswork. Relying on Lip-reading or Speech-reading to communicate can result in serious misunderstandings.

How is ASL different from English?

  1. American Sign Language is a bonafide language with a unique grammar and syntax, completely independant from English.
  2. A Deaf person’s primary language is typically ASL and thus English is learned as a second language.
  3. English is a language based on phonetics (sound), making it especially challenging to learn for those who do not hear.

Can we write back and forth to communicate?

To communicate in casual or simple interactions, written notes may be sufficient. More formal or complex interactions require a sign language interpreter to ensure effective communication. Written communication typically takes much longer and can easily result in miscommunication.

How much notice do you need to book an interpreter?

There is not a required amount of notice but generally speaking, the earlier the better. This allows us to choose from our entire pool to best fit your situation.

May I request specific interpreters?

  1. Yes! We will check the requested interpreters’ availability immediately.
  2. If you would like the same interpreter(s) for all appointments, we will mark them as “Preferred” and check their availability first for all future appointments.

May I request a specific gender?

Yes! Many customers request the same gender for medical appointments, etc. We accommodate this preference whenever possible.

Why is there a 2 hour minimum for hiring an interpreter?

  1. Interpreters are independent contractors that schedule their time with multiple clients to provide services. They must reserve a minimum amount of time to compensate for their travel, time and service. This is not a RISE policy but a standard practice in the interpreting profession.

How is confidential information (such as Patient/Customer/Company) handled when there is an interpreter involved?

Interpreters working with RISE have the legal and ethical responsibility to protect and preserve all client information in accordance with state and federal laws, NAD-RID Code of Professional Conduct and RISE policies.

What is a Certified Deaf Interpreter?

A CDI is a Deaf/Hard of Hearing individual with specialized training and is nationally certified to work with other Deaf people that have Minimal Language Skills or minimal ASL skills (may be fluent in a foreign sign language.) A CDI works as a team with a hearing ASL Interpreter.

What is Tri-lingual interpreting?

A trilingual interpreter is commonly used to describe an interpreter fluent in English, Spanish, and American Sign Language.

What is Tactile Interpreting?

Tactile interpreting is for individuals that are Deaf and Blind. The D/B consumer will read the interpreter by using a hand over hand technique to feel the interpreter signing.


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  • Phone: (951) 565-4422
  • VideoPhone: (951) 208-6886
  • 6887 Magnolia Avenue
    Riverside, CA 92506